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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
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Replacement key ignition lock for the Arwibon Q30 electric scooter. This version includes the key switch and voltage display but does not include a throttle.
The assembly mounts directly on the handlebar and connects to the scooter's main wiring harness. Turning the key controls scooter power, while the built-in display shows the system voltage when the scooter is switched on.
Please compare the connector, wire configuration, mounting position, and appearance with your original Q30 key lock before ordering.
Different Q30 production versions may use different electrical connectors or handlebar components. This item should not be selected by scooter model name alone.
Prepare the following tools before replacement:
Use cutting tools carefully around the wiring insulation.
Locate the black spiral cable sleeve underneath the handlebar.
Unwind the sleeve by hand and move it downward until the electrical connectors are exposed.
Carefully remove the black electrical tape around the connector area. Keep the blade away from the cable insulation.
Separate the surrounding wires until the connector belonging to the key lock can be clearly identified.
Check: The key lock wire and its connector should be fully exposed and easy to access.
Hold both sides of the connector housing.
Press the locking tab and pull the two connector halves straight apart.
If the key lock version has an additional auxiliary connector, disconnect it at the same time.
Do not pull the connector apart by holding the wires.
Check: All wiring from the old key lock should now be separated from the scooter's main harness.
Pull and twist the outer rubber handlebar grip until it slides off the handlebar tube.
Use the correct Allen key to loosen the brake lever clamp.
Slide the brake lever outward and remove it from the handlebar.
Loosen the clamp screw on the key ignition lock.
Slide the complete old key lock assembly and its cable off the handlebar.
Check: The mounting section of the handlebar should now be clear and the old key lock completely removed.
Slide the new key lock assembly onto the handlebar tube.
Position the wiring so it exits toward the lower side of the handlebar.
Do not tighten the clamp completely yet.
Slide the brake lever back onto the handlebar next to the key lock.
Reinstall the rubber grip at the end of the handlebar.
Push the grip fully into position.
At this stage, the components should be arranged in the following order:
Grip → Brake Lever → Key Lock
Make sure the components do not interfere with each other.
Rotate the key lock until the voltage display can be read comfortably from the riding position.
Tighten the key lock clamp screw with the Allen key.
Adjust the brake lever angle to a comfortable operating position and tighten its clamp screw.
Check the key lock and brake lever by hand. Neither component should rotate or move on the handlebar.
Route the key lock cable alongside the existing handlebar wiring.
Use a nylon cable tie to hold the wires together.
Cut off the excess cable tie tail.
Do not pull the cable tie so tight that it crushes or sharply bends the wires.
Locate the corresponding connector on the scooter's main wiring harness.
Check the plug orientation and alignment before connecting it.
Push the two connectors straight together until the locking tab is fully engaged.
Do not force the plug if the connector shape or pin arrangement does not match.
Insert the key and turn it to the ON position.
Check that:
Turn the key back to OFF after testing.
Check: The voltage display should switch off and the scooter should shut down when the key is turned off.
After the electrical test has passed, arrange the connectors and surrounding wires neatly.
Wrap the connector area with black electrical insulation tape for additional protection and to keep the plugs from moving against the surrounding wiring.
Reinstall the original black spiral protective sleeve around the cable group.
Continue wrapping until the connector area is covered and the wiring sits neatly underneath the handlebar.
Do not wrap the cable so tightly that steering movement is restricted.
Before riding the scooter, perform several final checks.
Try to rotate the:
The brake lever and key lock clamps should remain firmly in position.
Turn the handlebar fully to the left and then fully to the right.
Watch the key lock cable and main wiring harness during the test.
The wiring should move naturally without:
Turn the key to ON again and check the voltage display and main scooter display.
Confirm that the scooter powers on and off correctly with the key.
Do not ride the scooter if the electrical system switches off unexpectedly, the display flickers, or the wiring becomes tight during steering.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at support@arwibonscooter.com
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at support@arwibonscooter.com.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period,Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@arwibonscooter.com.
We proudly offer free US shipping via the following methods! Please note that it takes us an average of 3 to 5 business days to complete your order before we can ship it. Rest assured that we are doing everything we can to get your order to you as quickly as possible! Once your order is shipped, the estimated delivery time is 7 to 10 business days, depending on your country or region. Please consider that any holidays, natural disasters, or epidemics may affect delivery time
We have a US warehouse, and it usually takes 7-10 days to ship from a local warehouse in the United States
We have a warehouse in Poland, Europe. The shipping costs of various European countries are inconsistent and need to be determined according to the specific country. It usually takes 7-10 days to ship from a European warehouse
We ship available items immediately. Pre-ordered/back-ordered items ship when ready. If you receive part of your order first, don't worry; the rest is on its way.
Receive a confirmation email/text with tracking ID. Visit our Tracking Page to monitor your package's journey. Allow 1-3 days for tracking updates.
Buyers are responsible for correct shipping addresses. Contact us immediately if you notice an error.
You cover return shipping costs. Refer to our Refund Policy for details on returns.
We aren't liable for lost/stolen packages. Contact your carrier if your tracking shows delivery but you haven't received it. For assistance, email support@arwibonscooter.com
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