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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
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Replacement lithium batteries for the Arwibon Q30 electric scooter.
These replacement batteries are designed for Arwibon Q30 electric scooters and are available in two capacity options: 48V 13Ah and 48V 16Ah. Both options are designed for battery replacement and provide a practical solution for maintaining your Q30 scooter's power system.
| Battery | Voltage | Capacity | Application |
|---|---|---|---|
| Arwibon Q30 Battery | 48V | 13Ah | Battery replacement and repair |
| Arwibon Q30 Battery | 48V | 16Ah | Battery replacement and repair |
The 48V 13Ah and 48V 16Ah batteries are available for Q30 owners who need a replacement battery for their electric scooter. Choose the capacity that matches your scooter configuration and your replacement requirements.
Before replacing the battery, make sure the scooter is completely powered off.
1. Open the Deck Cover
Remove the screws around the deck cover and carefully lift the cover to access the battery compartment.
2. Disconnect the Main Power Cable
Locate the yellow XT60 main power connector and disconnect it first to cut off the battery power supply.
3. Disconnect Auxiliary Connectors
Disconnect the remaining battery-related connectors, such as charging or signal cables, before removing the battery.
4. Move the Controller
Remove or move the controller positioned near the battery area to create enough space for battery removal.
5. Remove the Battery
Lift the battery out of the compartment carefully after confirming that all cables are disconnected.
1. Prepare the Battery Compartment
Check that the battery compartment is clean and that no wires or parts are blocking the installation area.
2. Fix the Battery Position
Place the battery into the compartment and secure the bottom of the battery with double-sided tape. This prevents the battery from moving during riding and protects the wiring from unnecessary stress.
3. Install the Controller
Place the controller back into its original position beside the battery.
4. Organize the Wiring
Arrange all cables along the battery side before connecting. Make sure no wires are pressed under the battery or controller.
5. Connect Battery Cables
Reconnect the auxiliary connectors first, then connect the yellow XT60 main power connector securely.
6. Close the Deck Cover
After checking that all connections are secure, reinstall the deck cover and tighten all screws.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at support@arwibonscooter.com
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at support@arwibonscooter.com.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period,Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@arwibonscooter.com.
We proudly offer free US shipping via the following methods! Please note that it takes us an average of 3 to 5 business days to complete your order before we can ship it. Rest assured that we are doing everything we can to get your order to you as quickly as possible! Once your order is shipped, the estimated delivery time is 7 to 10 business days, depending on your country or region. Please consider that any holidays, natural disasters, or epidemics may affect delivery time
We have a US warehouse, and it usually takes 7-10 days to ship from a local warehouse in the United States
We have a warehouse in Poland, Europe. The shipping costs of various European countries are inconsistent and need to be determined according to the specific country. It usually takes 7-10 days to ship from a European warehouse
We ship available items immediately. Pre-ordered/back-ordered items ship when ready. If you receive part of your order first, don't worry; the rest is on its way.
Receive a confirmation email/text with tracking ID. Visit our Tracking Page to monitor your package's journey. Allow 1-3 days for tracking updates.
Buyers are responsible for correct shipping addresses. Contact us immediately if you notice an error.
You cover return shipping costs. Refer to our Refund Policy for details on returns.
We aren't liable for lost/stolen packages. Contact your carrier if your tracking shows delivery but you haven't received it. For assistance, email support@arwibonscooter.com
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