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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
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Arwibon Q30 controllers are divided into old and new models, Please check carefully to confirm which controller you need before purchasing.
Please confirm before purchasing.
Arwibon Q30 controllers are available in old and new models, Please check carefully to confirm which controller you need before purchasing.
The Arwibon Q30 Electric Scooter Controller is a replacement main controller for the Arwibon Q30 scooter. It manages battery power, rear motor operation, throttle input, Hall sensor signals, brake cutoff, and other control functions connected through the scooter’s main wiring harness.
Arwibon Q30 controllers are available in different wiring versions. Older and newer production batches may use different connector arrangements, so please compare your original controller and plugs carefully before ordering.
If you are not sure which version you need, send us clear photos of the original controller, label, and connectors before purchasing.
Arwibon Q30 scooters may use different controller versions depending on production batch.
Before purchasing, compare:
Do not purchase based only on the controller housing appearance.
If your original connectors are different from the product photos, contact us before ordering.
Controller replacement may be needed when the Arwibon Q30 has symptoms such as:
Before replacing the controller, it is also worth checking the battery, motor phase wiring, Hall connector, throttle wiring, and brake cutoff circuit.
| Connection | Connector | Connected Component |
|---|---|---|
| 1 | Yellow 3-pin MT60 connector | Rear motor phase wires |
| 2 | White 6-pin connector | Rear motor Hall sensor |
| 3 | Black 3-pin connector | Control signal harness |
| 4 | Wide black multi-pin connector | Main handlebar/control harness |
| Auxiliary | Two small black 2-pin connectors | Deck side LED wiring |
| 5 | Yellow XT60 connector | Main battery power |
The exact connector arrangement can vary between controller versions. Always compare the replacement controller with the original before connecting power.
Remove all 12 bolts around the pedal cover.
Carefully pry the rear edge of the cover upward and lift it away from the deck.
Disconnect the two small black 2-pin LED connectors attached to the pedal cover.
Locate the yellow XT60 connector between the battery and controller.
Disconnect the XT60 plug before touching the controller signal or motor connectors.
The battery should remain disconnected throughout controller replacement.
Lift the controller enough to access the wiring.
Disconnect the black multi-pin control connector and the black 3-pin connector by pressing their locking tabs and pulling on the plastic housings.
Locate the yellow 3-pin MT60 connector.
Separate the motor-side and controller-side plugs.
Do not pull directly on the wires.
Locate the white 6-pin Hall sensor connector.
Press the locking tab and unplug it.
Once all wiring has been disconnected, lift the controller out of the deck.
Keep the old controller nearby so you can compare every connector with the replacement.
Connect the yellow 3-pin MT60 plug from the new controller to the rear motor connector.
Align the keyed shape before pushing the connector together.
Connect the white 6-pin Hall sensor plug.
Push it fully into position and check that none of the small terminals has moved backward inside the housing.
Reconnect the black 3-pin control connector and the wider multi-pin main harness connector.
Match each plug by connector shape, pin count, locking position, and original wiring layout.
Do not force similar-looking connectors together.
Bring the pedal cover close to the deck and reconnect the two small 2-pin LED plugs.
Do not let the cover hang from the wiring.
Check all motor and signal connectors again.
Only after the other wiring is complete should the yellow XT60 battery plug be reconnected.
Place the controller back into its original position inside the deck.
Arrange the wiring around the battery and controller so that:
Before installing all 12 cover bolts, power on the scooter and perform a basic functional test.
Check:
For the motor test, keep the driven wheel off the ground and apply only a small amount of throttle.
If the motor shakes or does not start correctly, turn the scooter off and recheck the yellow motor connector and white Hall sensor plug.
Arrange all wiring below the cover.
Position the pedal cover and start all 12 bolts before fully tightening them.
If the cover does not sit flat, remove it and check for trapped wiring rather than using the bolts to force the cover down.
During removal, disconnect the yellow XT60 battery connector before unplugging the controller wiring.
During installation, connect the XT60 plug only after the motor, Hall sensor, control harness, and light wiring are complete.
Old and new Arwibon Q30 controller versions may not use exactly the same wiring arrangement.
Do not assume that two controllers are interchangeable because the aluminum housings look similar.
Before reconnecting the battery, inspect every plug for:
A wire caught between the metal cover and deck can damage the insulation and cause an electrical fault.
Please compare the controller and connector configuration with your original part before ordering.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at support@arwibonscooter.com
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at support@arwibonscooter.com.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period,Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@arwibonscooter.com.
We proudly offer free US shipping via the following methods! Please note that it takes us an average of 3 to 5 business days to complete your order before we can ship it. Rest assured that we are doing everything we can to get your order to you as quickly as possible! Once your order is shipped, the estimated delivery time is 7 to 10 business days, depending on your country or region. Please consider that any holidays, natural disasters, or epidemics may affect delivery time
We have a US warehouse, and it usually takes 7-10 days to ship from a local warehouse in the United States
We have a warehouse in Poland, Europe. The shipping costs of various European countries are inconsistent and need to be determined according to the specific country. It usually takes 7-10 days to ship from a European warehouse
We ship available items immediately. Pre-ordered/back-ordered items ship when ready. If you receive part of your order first, don't worry; the rest is on its way.
Receive a confirmation email/text with tracking ID. Visit our Tracking Page to monitor your package's journey. Allow 1-3 days for tracking updates.
Buyers are responsible for correct shipping addresses. Contact us immediately if you notice an error.
You cover return shipping costs. Refer to our Refund Policy for details on returns.
We aren't liable for lost/stolen packages. Contact your carrier if your tracking shows delivery but you haven't received it. For assistance, email support@arwibonscooter.com
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