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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
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This replacement shock absorber set is made for the Arwibon Q13Pro electric scooter. It is used for the front suspension and includes one pair of hydraulic front shock absorbers, as shown in the product photo.
Compatible Model: Arwibon Q13Pro only.
Package: 1 Pair (Left + Right)
Please Check Before Ordering
Confirm that your scooter is an Arwibon Q13Pro.
Compare both shock absorbers, mounting points, and overall shape with your original parts.
This product is sold as one pair for the front wheel.
Not sure if these are the correct parts? Send us photos of your original front suspension before ordering.
Prepare the appropriate Allen keys and wrenches for the front suspension hardware.
Turn off the scooter and support it securely before removing any front suspension components. The front wheel and suspension must remain stable while the mounting hardware is removed.
Take photos of the original shock absorber positions and mounting hardware before disassembly.
1. Remove the Front Wheel
Support the front of the scooter and remove the front wheel as required to access the shock absorbers.
Keep the axle, spacers, washers, and other hardware in their original order.
2. Remove the Original Shock Absorbers
Loosen and remove the mounting hardware holding the left and right shock absorbers in place.
Remove both original units and note their installation direction.
3. Install the New Shock Absorbers
Position the replacement left and right shock absorbers in the same orientation as the original parts.
Align the upper and lower mounting points before reinstalling the hardware. Do not force the shock absorbers into position.
4. Reinstall the Front Wheel
Reinstall the front wheel, axle, spacers, washers, and other hardware in their original positions.
Check that the wheel is correctly positioned before tightening the mounting hardware.
Before riding:
Check that both shock absorbers are securely mounted.
Check all front wheel and suspension fasteners.
Make sure the front wheel is correctly aligned and rotates freely.
Compress the front suspension several times and check that both sides move normally.
Check for looseness, binding, or unusual movement.
Make sure the brake and nearby cables have not been pinched, stretched, or moved out of position.
Test the scooter at low speed in a safe area first. Do not ride if the front wheel or suspension is loose, misaligned, or does not move normally.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at support@arwibonscooter.com
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at support@arwibonscooter.com.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period,Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@arwibonscooter.com.
We proudly offer free US shipping via the following methods! Please note that it takes us an average of 3 to 5 business days to complete your order before we can ship it. Rest assured that we are doing everything we can to get your order to you as quickly as possible! Once your order is shipped, the estimated delivery time is 7 to 10 business days, depending on your country or region. Please consider that any holidays, natural disasters, or epidemics may affect delivery time
We have a US warehouse, and it usually takes 7-10 days to ship from a local warehouse in the United States
We have a warehouse in Poland, Europe. The shipping costs of various European countries are inconsistent and need to be determined according to the specific country. It usually takes 7-10 days to ship from a European warehouse
We ship available items immediately. Pre-ordered/back-ordered items ship when ready. If you receive part of your order first, don't worry; the rest is on its way.
Receive a confirmation email/text with tracking ID. Visit our Tracking Page to monitor your package's journey. Allow 1-3 days for tracking updates.
Buyers are responsible for correct shipping addresses. Contact us immediately if you notice an error.
You cover return shipping costs. Refer to our Refund Policy for details on returns.
We aren't liable for lost/stolen packages. Contact your carrier if your tracking shows delivery but you haven't received it. For assistance, email support@arwibonscooter.com
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